All characters are gone (after 2017 open demo so it couldn't have been the cause)
Open, Needs TriagePublic

Description

What is happening:
Describe here what is currently happening

Logging to LoE after quite the time, cca a year- finding out all of my characters were gone. I was using the e-mail address marblecoco@seznam.cz to login everytime. I also have a screenshot that I managed to take while playing during version 2018.03.02- will show if prompted.

What should be happening:
Describe here what should be happening instead

My character shouldn't be gone? I dunno I'd like to know whether there is a solution to the problem and whether we can restore some of the characters or if they are gone from the listings or what have you.

Steps to reproduce the issue:
Give a list of all steps leading to the issue, from the launch of the game to the issue

Logging in >> Seeing the list empty >> Wondering what went wrong

Game client version:
Give the name of the archive from which you got this version

I was updating frequently so versions from 2017 - 2019 Dec, if there was one. Since I haven't been active I don't know when the issue arose. Now I'm on the latest version as of 01.05.2022

Reproduced by:
Forum name of anyone having reproduced this issue, if any

DulcetIceCocoa & Dulcetti (sis) - I also spotted a user going by the name jo123jo5 appearing to have the same problem.

Reproduced on:
List of operating systems this issue has been reproduced on, including their version number if available, and their architecture (32 bit or 64 bit)

Windows 10 64 bit but I imagine the issue is not at all connotated with any operating systems.

Crash logs or exceptions generated:
If applicable, give a link to an archive containing the crash logs generated, or copy/paste exceptions you got related to this error

None.

Screenshots:
If applicable, give a direct link to screenshots/GIFs/videos of the issue, annotated to show exactly what's going wrong

Issue - no characters upon logging in: https://imgur.com/a/l9ON5RQ

A formerly mentioned screenshot I was able to recover as proof that this character existed: https://imgur.com/a/LKtekMF & https://imgur.com/a/ZVdmfUw