Cannot login on Windows x64/x32 - "failure: Could not get user"
Open, Needs TriagePublic

Description

What is happening:
Consistently, only on Windows builds of the game, the player cannot log into the game on Windows 11 build 22000.132. Player receives "failure: Could not get user" error. Player can login on Android ARM64 builds on a OnePlus 7T running Android 11, and on Ubuntu 20.04 running through WSL2/WSLG.

What should be happening:
Player should be able to successfully log into the game on any platform.

Steps to reproduce the issue:

  1. Launch any Windows build of the game.
  2. Attempt to login to the game.

Reproduced by:
coggy9

Screenshots:
https://youtu.be/obsVw95uXdo - Windows x64/x32 login issue
https://youtu.be/ChpDy7VBJ8Y - Successful Android ARM64 login
https://youtu.be/p-Sdhoaje7Q - Successful Ubuntu 20.04 login

coggy9 created this task.Aug 13 2021, 4:11 AM

This still happens on build 2021.04.02, on Windows 11 build 22000.194.

The Linux build on WSL2 can now load into worlds, but mouse camera control is not usable, and framerate is a lot less than native Windows, depending on what is shown at the time.

This can be fixed by deleting the "LoE" registry key/folder in "Computer\HKEY_CURRENT_USER\Software\". The game successfully logs in every time now. Not sure how it could have gotten in a broken state before, as the error occurred the first time I tried to play on this Windows installation, so there were no prior registry entries.