Game crash
Closed, ResolvedPublic

Description

What is happening:
Game crashed with "Access violation error" when I clicked Talents bookmark in Journal

What should be happening:

Steps to reproduce the issue:
This happened for the first time, so hard to say how to reproduce

Game client version:
Build v 2018.10.01

Reproduced by:

Reproduced on:
Windows 10, v1809, x64

Crash logs or exceptions generated:
Unity Player [version: Unity 5.5.4p3_245d8623a674]

loe.exe caused an Access Violation (0xc0000005)

in module loe.exe at 0033:92550a00.

Error occurred at 2019-01-18_175132.
Z:\LoE\loe.exe, run by hja.
91% memory in use.
16247 MB physical memory [1433 MB free].
16247 MB paging file [6 MB free].
134217728 MB user address space [134211544 MB free].
Write to location 000000fe caused an access violation.

Context:
RDI: 0x00000000 RSI: 0x00000000 RAX: 0x00000000
RBX: 0x00000000 RCX: 0x00000000 RDX: 0x2ec13060
RIP: 0x92550a00 RBP: 0x0d11f6a9 SegCs: 0x00000033
EFlags: 0x00010246 RSP: 0x0d11f640 SegSs: 0x0000002b
R8: 0x00000000 R9: 0x00000001 R10: 0xff800000
R11: 0xff800000 R12: 0x00000001 R13: 0x00000000
R14: 0x00000000 R15: 0x00000000

Bytes at CS:EIP:
88 81 fe 00 00 00 48 8b da 48 8b f9 44 3b 82 c0

Stack:
0x0d11f640: 00000000 c194b3c2 00000e74 00000000 ........t.......
0x0d11f650: c61950f0 ffffffff 15e72d80 00000000 .P.......-......
0x0d11f660: 00000000 00000000 00000000 00000000 ................
0x0d11f670: 00000000 00000000 00000000 00000000 ................
0x0d11f680: 00000000 00000000 00000000 00000000 ................
0x0d11f690: 00000000 00000000 00000000 00000000 ................
0x0d11f6a0: 00000000 00000000 00000000 00000000 ................
0x0d11f6b0: 00000000 00000000 b1f58be7 00007fff ................
0x0d11f6c0: 00000000 00000000 00000000 00000000 ................
0x0d11f6d0: 00000000 00000000 00000000 00000000 ................
0x0d11f6e0: 0324d4f0 00000000 00000000 00000000 ..$.............
0x0d11f6f0: 00000000 00000000 00000000 00000000 ................
0x0d11f700: 0d11f768 00000000 92550f93 00007ff7 h.........U.....
0x0d11f710: 00000000 00000000 00000000 00000000 ................
0x0d11f720: 00000000 00000000 00000000 00000000 ................
0x0d11f730: 2ec13060 00000000 2ec13060 00000000 0......0......
0x0d11f740: ff800000 00000000 7f800000 7f800000 ................
0x0d11f750: 7f800000 ff800000 ff800000 ff800000 ................
0x0d11f760: 00000000 00000000 24576da0 00000000 .........mW$....
0x0d11f770: 55313550 00000000 00000000 00000000 P51U............
0x0d11f780: 00004df8 00000000 00000000 00000000 .M..............
0x0d11f790: 0324d4f0 00000000 9254e380 00007ff7 ..$.......T.....
0x0d11f7a0: 80000001 00000000 9206fa00 00007ff7 ................
0x0d11f7b0: 00000000 00000000 00000000 00000000 ................
0x0d11f7c0: 00000000 00000000 00000000 00000000 ................
0x0d11f7d0: 00000000 00000000 24576da0 00000000 .........mW$....
0x0d11f7e0: 00000000 00000000 00000000 00000000 ................
0x0d11f7f0: 00000000 00000000 00000000 00000000 ................
0x0d11f800: ffffffff 00000000 02daf410 00000000 ................
0x0d11f810: 55313550 00000000 9206efb9 00007ff7 P51U............
0x0d11f820: 02daf410 00000000 55313550 00000000 ........P51U....
0x0d11f830: 24576da0 00000000 ae7843be 00007fff .mW$.....Cx.....
0x0d11f840: 00000000 00000000 244a15e0 00000000 ..........J$....
0x0d11f850: 02daf410 00000000 9206f0b7 00007ff7 ................
0x0d11f860: 24576da0 00000000 00000000 00000000 .mW$............
0x0d11f870: 02daf458 00000000 00004df6 00000000 X........M......
0x0d11f880: 80000001 00000000 0591c201 00000000 ................
0x0d11f890: 00000000 00000000 9206fc4e 00007ff7 ........N.......
0x0d11f8a0: 00004df6 00000000 02daf410 00000000 .M..............
0x0d11f8b0: 00000000 00000000 80000002 00000000 ................
0x0d11f8c0: 00000000 00000000 00000000 00000000 ................
0x0d11f8d0: 03c0ef18 00000000 9206fcdb 00007ff7 ................
0x0d11f8e0: 00000000 00000000 92f102d8 00007ff7 ................
0x0d11f8f0: 0000318c 00000000 00000000 00000000 .1..............
0x0d11f900: 00000000 00000000 9212d418 00007ff7 ................
0x0d11f910: 00000000 00000000 00000000 00000000 ................
0x0d11f920: 00000000 00000000 03c0ef18 00000000 ................
0x0d11f930: 00000000 00000000 aff77e94 00007fff .........~......
0x0d11f940: 00000000 00000000 00000000 00000000 ................
0x0d11f950: 00000000 00000000 00000000 00000000 ................
0x0d11f960: 00000000 00000000 b1f7a251 00007fff ........Q.......
0x0d11f970: 00000000 00000000 00000000 00000000 ................
0x0d11f980: 00000000 00000000 00000000 00000000 ................
0x0d11f990: 00000000 00000000 00000000 00000000 ................
0x0d11f9a0: 00000000 ec4e5ba2 00000000 00000000 .....[N.........
0x0d11f9b0: ae7b51f0 00007fff 0d11e720 00000000 .Q{..... .......
0x0d11f9c0: 80001fff d08d4294 42350a52 00007fff .....B..R.5B....
0x0d11f9d0: ae7b51f0 00007fff 0d11e720 00000000 .Q{..... .......
0x0d11f9e0: 00000000 00000000 00000000 00000000 ................
0x0d11f9f0: 00000000 00000000 00000000 00000000 ................
0x0d11fa00: 00000000 00000000 00000000 00000000 ................
0x0d11fa10: 00000000 00000000 00000000 00000000 ................
0x0d11fa20: 00000000 00000000 00000000 00000000 ................
0x0d11fa30: 00000000 00000000 00000000 00000000 ................
0x0d11fa40: 00000000 00000000 00000000 00000000 ................
0x0d11fa50: 00000000 00000000 00000000 00000000 ................
0x0d11fa60: 00000000 00000000 00000000 00000000 ................
0x0d11fa70: 00000000 00000000 00000000 00000000 ................
0x0d11fa80: 00000000 00000000 00000000 00000000 ................
0x0d11fa90: 00000000 00000000 00000000 00000000 ................
0x0d11faa0: 00000000 00000000 00000000 00000000 ................
0x0d11fab0: 00000000 00000000 00000000 00000000 ................
0x0d11fac0: 00000000 00000000 00000000 00000000 ................
0x0d11fad0: 00000000 00000000 00000000 00000000 ................
0x0d11fae0: 00000000 00000000 00000000 00000000 ................
0x0d11faf0: 00000000 00000000 00000000 00000000 ................
0x0d11fb00: 00000000 00000000 00000000 00000000 ................
0x0d11fb10: 00000000 00000000 00000000 00000000 ................
0x0d11fb20: 00000000 00000000 00000000 00000000 ................
0x0d11fb30: 00000000 00000000 00000000 00000000 ................
0x0d11fb40: 00000000 00000000 00000000 00000000 ................
0x0d11fb50: 00000000 00000000 00000000 00000000 ................
0x0d11fb60: 00000000 00000000 00000000 00000000 ................
0x0d11fb70: 00000000 00000000 00000000 00000000 ................
0x0d11fb80: 00000000 00000000 00000000 00000000 ................
0x0d11fb90: 00000000 00000000 00000000 00000000 ................
0x0d11fba0: 00000000 00000000 00000000 00000000 ................
0x0d11fbb0: 00000000 00000000 00000000 00000000 ................
0x0d11fbc0: 00000000 00000000 00000000 00000000 ................
0x0d11fbd0: 00000000 00000000 00000000 00000000 ................
0x0d11fbe0: 00000000 00000000 00000000 00000000 ................
0x0d11fbf0: 00000000 00000000 00000000 00000000 ................
0x0d11fc00: 00000000 00000000 00000000 00000000 ................
0x0d11fc10: 00000000 00000000 00000000 00000000 ................
0x0d11fc20: 00000000 00000000 00000000 00000000 ................
0x0d11fc30: 00000000 00000000 00000000 00000000 ................
0x0d11fc40: 00000000 00000000 00000000 00000000 ................
0x0d11fc50: 00000000 00000000 00000000 00000000 ................
0x0d11fc60: 00000000 00000000 00000000 00000000 ................
0x0d11fc70: 00000000 00000000 00000000 00000000 ................
0x0d11fc80: 00000000 00000000 00000000 00000000 ................
0x0d11fc90: 00000000 00000000 00000000 00000000 ................
0x0d11fca0: 00000000 00000000 00000000 00000000 ................
0x0d11fcb0: 00000000 00000000 00000000 00000000 ................
0x0d11fcc0: 00000000 00000000 00000000 00000000 ................
0x0d11fcd0: 00000000 00000000 00000000 00000000 ................
0x0d11fce0: 00000000 00000000 00000000 00000000 ................
0x0d11fcf0: 00000000 00000000 00000000 00000000 ................
0x0d11fd00: 00000000 00000000 00000000 00000000 ................
0x0d11fd10: 00000000 00000000 00000000 00000000 ................
0x0d11fd20: 00000000 00000000 00000000 00000000 ................
0x0d11fd30: 00000000 00000000 00000000 00000000 ................
0x0d11fd40: 00000000 00000000 00000000 00000000 ................
0x0d11fd50: 00000000 00000000 00000000 00000000 ................
0x0d11fd60: 00000000 00000000 00000000 00000000 ................
0x0d11fd70: 00000000 00000000 00000000 00000000 ................
0x0d11fd80: 00000000 00000000 00000000 00000000 ................
0x0d11fd90: 00000000 00000000 00000000 00000000 ................
0x0d11fda0: 00000000 00000000 00000000 00000000 ................
0x0d11fdb0: 00000000 00000000 00000000 00000000 ................
0x0d11fdc0: 00000000 00000000 00000000 00000000 ................
0x0d11fdd0: 00000000 00000000 00000000 00000000 ................
0x0d11fde0: 00000000 00000000 00000000 00000000 ................
0x0d11fdf0: 00000000 00000000 00000000 00000000 ................
0x0d11fe00: 00000000 00000000 00000000 00000000 ................
0x0d11fe10: 00000000 00000000 00000000 00000000 ................
0x0d11fe20: 00000000 00000000 00000000 00000000 ................
0x0d11fe30: 00000000 00000000 00000000 00000000 ................
0x0d11fe40: 00000000 00000000 00000000 00000000 ................
0x0d11fe50: 00000000 00000000 00000000 00000000 ................
0x0d11fe60: 00000000 00000000 00000000 00000000 ................
0x0d11fe70: 00000000 00000000 00000000 00000000 ................
0x0d11fe80: 00000000 00000000 00000000 00000000 ................
0x0d11fe90: 00000000 00000000 00000000 00000000 ................
0x0d11fea0: 00000000 00000000 00000000 00000000 ................
0x0d11feb0: 00000000 00000000 00000000 00000000 ................
0x0d11fec0: 00000000 00000000 00000000 00000000 ................
0x0d11fed0: 00000000 00000000 00000000 00000000 ................
0x0d11fee0: 00000000 00000000 00000000 00000000 ................
0x0d11fef0: 00000000 00000000 00000000 00000000 ................
0x0d11ff00: 00000000 00000000 00000000 00000000 ................
0x0d11ff10: 00000000 00000000 00000000 00000000 ................
0x0d11ff20: 00000000 00000000 00000000 00000000 ................
0x0d11ff30: 00000000 00000000 00000000 00000000 ................
0x0d11ff40: 00000000 00000000 00000000 00000000 ................
0x0d11ff50: 00000000 00000000 00000000 00000000 ................
0x0d11ff60: 00000000 00000000 00000000 00000000 ................
0x0d11ff70: 00000000 00000000 00000000 00000000 ................
0x0d11ff80: 00000000 00000000 00000000 00000000 ................
0x0d11ff90: 00000000 00000000 00000000 00000000 ................
0x0d11ffa0: 00000000 00000000 00000000 00000000 ................
0x0d11ffb0: 00000000 00000000 00000000 00000000 ................
0x0d11ffc0: 00000000 00000000 00000000 00000000 ................
0x0d11ffd0: 00000000 00000000 00000000 00000000 ................
0x0d11ffe0: 00000000 00000000 00000000 00000000 ................
0x0d11fff0: 00000000 00000000 00000000 00000000 ................

Module 1
C:\WINDOWS\SYSTEM32\xinput1_3.dll
Image Base: 0x00400000 Image Size: 0x0001e000
File Size: 107368 File Time: 2007-04-04_185422
Version:

Company:    Microsoft Corporation
Product:    Microsoft® DirectX for Windows®
FileDesc:   Microsoft Common Controller API
FileVer:    9.18.944.0
ProdVer:    9.18.944.0

Module 2
C:\WINDOWS\SYSTEM32\icmp.dll
Image Base: 0x80000000 Image Size: 0x00003000
File Size: 3072 File Time: 2018-09-15_082918
Version:

Company:    Microsoft Corporation
Product:    Microsoft® Windows® Operating System
FileDesc:   ICMP DLL
FileVer:    10.0.17763.1
ProdVer:    10.0.17763.1

[end of error.log]

Jamis created this task.Jan 18 2019, 5:05 PM
cas.gray removed a subscriber: cas.gray.

The 91% of memory in use is the issue. LoE requires a chunk of memory to be open and free to use during play. If you have too many other memory intensive programs running and not enough space for LoE, then it can cause a crash when the game tries to pull extra memory to run.

Rattletrap closed this task as Resolved.May 14 2019, 12:23 AM

In this case the problem was that with 16GB RAM installed I turned off the pagefile - I've been testing this and even if memory was not even half-full, game crashed again. With paging file set to the "System managed size" this problem seemed to vanish.

Thanks!