Login Error
Open, Needs TriagePublic


What is happening:
Cannot Pass login phase. Error reads: "Failure: could not get user"

What should be happening:
Credentials are correct I even checked them on the website.
Note: I did make one change on the website of which I changed the username

Steps to reproduce the issue:
Launch the game, enter credentials in login page, wait about 5 minutes, error displays.

Game client version:
Build: v 2018.08.01

Reproduced by:
Not applicable

Reproduced on:
Windows 10 Enterprise 64 bit update version 1803

Crash logs or exceptions generated:
Not applicable


Is this still occurring with the current build, v2018.10.01?

Yes this is still happening. I am currently on a fresh install of Windows (Home edition 64 bit Update Version: 1809) and I installed the latest build of the game only to find the same error is still there.

Can you log in on the game forums at all? And, what is your forum or login name?

Yes I can log into the forums. My login name is VortexZero

Hello, I hate to be a bother, but I still cannot log into the game and it has been nearly 6 months since the last contact was made on this issue. May I have an update on the status of this issue?
I also wish to inform you my current computer has changed and this issue is still persisting.

Game client version:
Build: v 2019.01.02

Reproduced on:
Windows 10 Home 64 bit update version 1809

you need to loging on the same account as on the forum, these are both tied, if you cannot log in on the game this is an issue on your side

That's the thing. I've been trying to log in using my credentials for the forum. I checked the username and password and they are correct. I can log into the forum just not the game.